FAQ

Frequently Asked Questions

How does the penpal service work?

To correspond with an inmate, check their profile to see the communication platform (e.g., Jpay, Securus) and follow the instructions.

Is there an age requirement to participate as a penpal?

You must be at least 18 years old.

Are there specific guidelines for writing letters to inmates?

Yes, there are guidelines. Use respectful language, avoid sensitive topics, and adhere to facility-specific rules.

How long does it take to receive a response from an inmate?

Delivery times vary depending on the institution and message type.

Can I send photos or gifts to my penpal?

Photos are often allowed, but confirm with the inmate regarding specific rules and approved retailers for gifts.

Is there any cost associated with using this penpal service?

Listing an inmate costs $30 for six months or $55 for one year. For featured members, it costs $45 for six months or $65 for one year. Corresponding is free.

How can I report issues or concerns?

Email us at writeaninmate01@gmail.com.